FAQ

SELECTION QUESTIONS

Is there someone to help me select my Countertops?

Every FLOFORM showroom has trained staff that can not only help you pick a countertop, but also finish the look with our selection of sinks, faucets and tile.  Our in-home consultants are also trained designers and can help you with your selection.

Do I have to go to a FLOFORM Showroom?

No. You can visit one of our authorized dealers or you can have one of our in-home consultants come to your home. To find a list of our authorized dealers, go to the “Find a showroom” tab on the home page. These dealers can show you the various designs and brands we carry. But FLOFORM will be responsible for fabricating and installing your countertop.

Will somebody come to my home for an in-home estimate?

Yes.  Call 877.FLOFORM or go to the “Schedule an In-home Consultation” tab on the home page and send us an email. One of our in-home consultants will come to your home with hundreds of samples in a variety of surfaces for no charge.

How important is lighting in selecting your countertop design?

The warmth or coolness of the light can dramatically change the tone, depth, and overall impression of the countertop. For example, a white countertop under incandescent light would appear slightly warmer, or more yellow, than under the bright light of a CFL. Also, a brighter light can “wash out” a subtle design within your countertop. This affects your countertops more than any other part of your kitchen as the light shines directly onto them and is the closest horizontal surface.

Where do I get samples?

You can visit the FLOFORM showroom, one of our local dealers, or request them from one of our in-home consultants.

Can I install the countertops myself?

Depending on your project and skill level, FLOFORM offers laminate countertops which is a DIY friendly material, as it is light and requires basic wood construction tools to complete an install. The option of DIY install is available. However, take into consideration the service FLOFORM provides with their highly trained and experienced staff, and the warranty coverage before tackling this project. Other surfaces may be available for DIY solutions, but consult with your local FLOFORM Pro on best solutions for your project.

Do you sell sinks and faucets?

All FLOFORM showrooms sell a variety of sinks and faucets from manufacturers such as Kohler, Corian and Karran.

How do I select a sink and faucet?

FLOFORM’s showroom staff and in-home consultants will provide you with options. Please see our Finish the Look section.

How do I select the backsplash?

FLOFORM’s showroom staff and in-home consultants will provide you with options. Please see our Finish the Look section.

LAMINATE SPECIFIC QUESTIONS

What is Laminate?

Plastic laminate is made from layers of paper that are first impregnated with resin and then bonded together under pressure and high temperature—forming a thin, rigid sheet. Branded manufacturers of laminate such as Formica, Arborite, Wilsonart, Pionite, and Nevamar are glued to a wood substrate typically for countertops. At FLOFORM, we carry an assortment of over 200 stock colors and textures. We are sure that you will find a color best suited from our selection, but can custom order sheets as the assortment runs into the thousands.

Is One Finish Better Than The Other In Regards To Laminate?

There is no one “best” finish in regards to durability of laminate finishes. At FLOFORM we can help you assess the differences from matte, gloss, and specialty textures. A particular finish may wear better depending on the level of usage. All laminates are vulnerable to chips, excessive heat, cracks, and scratches when not properly cared for.

Can I Repair A Damaged Laminate Countertop?

Laminate is a thin material and requires proper maintenance. Unfortunately chips, burns, cracks, and scratches cannot be repaired and a replacement countertop is recommended. Please see our Care & Maintenance tips for preventative maintenance of laminate countertops.

What Are The Differences In Laminate Countertops?

FLOFORM offers two collections of laminate countertops. Our Post-Form Collection is a series that can be heated and bent to create integral backsplashes and wrapped front profiles. From this collection we have four varied profiles—from the simplicity of our 180° underwrap to the practicality of a K-nose.

The next collection is our Custom Collection, also known as Flat Lay. This process of lamination allows for custom shapes and sizes that cannot be achieved with our post-form process. Only attached backsplashes are possible with this process. With few limitations, we can apply wood accented edges in oak or maple, beveled to bull-nosed, to the durability of solid surface edging.

Do I have to have a seam in my Laminate Countertops?

Depending on the size and shape of your countertops a seam may be inevitable. Corner seams in post-form countertops are most common, as it is easier to hide and in most cases is far from the sink and other plumbed fixtures. If you have a corner sink flat-lay laminate is the best option to keep seams far from water run-off.

Note: Post-form provides you a 1 piece seamless top up to 12’ long including backsplash

Flat-lay provides you a seamless surface up to 12’ x 5’, however the edges are attached to the front and can be prone to water and traffic damage as well.

Can I have an undermount sink in Laminate Countertops?

With the use of an attached solid surface ring select sinks can be undermounted to laminate countertops with an accent.  If you are looking for a seamless solution, your best option would be to purchase a Karran Edge Series sink which can be mounted directly to the laminate for that seamless look. See “Finish the Look” for more details.

QUARTZ SPECIFIC QUESTIONS

What Is Engineered Stone?

Engineered stone is a quartz product. Quartz is one of the hardest minerals in the world. Pure quartz is combined with pigments and resins to create slabs that are non-porous, strong, and rival the beauty of quarry stones. At FLOFORM our stock collection comes from the industries’ foremost brand, Cambria.

Can I Put Hot Things On Quartz?

Generally, quartz is very heat resistant, but it depends on “how hot” an object is. A tea kettle or a hot dish out of the microwave is typically not a threat but a 450° pot from the oven can cause damage. It is always better to be safe rather than sorry, so we recommend the use of a hot pad.

Will Quartz Chip?

Under normal use it is unlikely that your quartz countertop will chip. The edges are more susceptible to chipping than the middle of the surface, and if struck with enough force (e.g., a heavy pot) a chip can occur. Such occurrences are not covered by any manufacturing warranty but are usually repairable, depending on the size of the chip.

Will My Quartz Countertop Be Seamless?

The size and shape of your countertop will determine if a seam is required. If a seam is necessary, it will not be as seamless as solid surface countertops are. We do our best to avoid the use of seams whenever possible, but when unavoidable our seams are consistently the best in the industry.

Can I Have An Integrated Sink With My Quartz Countertop?

There are no standard integrated sink options available for quartz in the market. For quartz countertops we recommend a Kohler cast iron or stainless sink. For custom requests consult a local FLOFORM Pro.

Will Quartz Products Vary In Color?

Quartz countertops are composed of 93% natural quartz. Variation in the natural stone (quartz) color, pattern, size, shape, and shade are inherent and unique characteristics to be expected with quartz products.

Is all Quartz the same?

Just like a diamond, the value of quartz increases with the clarity of the stone.  Quartz that is cloudy or contains hints of blue, pink or yellow can cause countertops to have discolored patches or uneven color and depth.  That’s why the Cambria brand we feature rigorously tests all of its quartz to ensure purity and clarity.  So the quartz design you like in the showroom, will be the countertop you love in your kitchen.

Will the Countertop have a seam on the edge and do I need a sub-top?

The thickness of all our standard quartz edges is 3cm. This provides an edge that requires no sub-top buildup and no seamed edge lamination. We do offer custom edges with a stacked look or bulky edge, and those could require a sub-top, which will be determined at template.

How thick is 3cm?

3cm is equivalent to almost 1 1/4 inches. It is about the thickness of a half dollar coin standing on edge.  We only use 3cm material as it is the strongest and most reliable grade of material in granite and quartz.

Do I need to seal Quartz Countertops?

Quartz is non-porous and never needs to be sealed.

Can I cut on Quartz Countertops?

It is not recommended to cut on stone countertops. Though they are very durable and can take the abuse of a knife cutting on the surface, best practice is to prevent any damage to the countertops or your knives and use a cutting board.

SOLID SURFACE SPECIFIC QUESTIONS

What is Solid Surface?

Solid surface is an acrylic product consistently colored all the way through and typically made in ½” thick sheets. At FLOFORM we feature Corian by DuPont. Corian is non-porous. Stains can’t penetrate the surface and neither can mold, mildew, or bacteria. Corian is also repairable and renewable. As a premier supplier and fabricator of Corian, let FLOFORM help you customize your design with integral sinks, seamless backsplashes, and inlays from a collection of over 100 colors.

Does my Corian (or other Solid Surface) Countertop need a sub-top/buildup?

FLOFORM supplies standard buildup support for solid surface materials. This is included in the design of your countertop, but is always evaluated for best fit and finish at the time of template.

How thick will my Corian (or other solid surface) countertop be?

The material itself is 1/2 inch thick but the edge is laminated to 1 1/2 inches. As FLOFORM is a custom countertop company, custom edge options are available upon request.

Can I put hot things on Corian (or other solid surface)?

All acrylic or polyester solid surfaces are susceptible to damage from heat. Hot frying pans, dishes from the oven, warming trays, and the like can scorch or fracture the surface. We recommend the use of trivets or a hot pad when setting hot objects on any countertop.

Will Corian sinks stain or crack?

Corian sinks are made from the same high quality acrylic material as the countertops. They are stain resistant and very durable but not 100% impervious to staining or cracking. Since Corian is non-porous, stains are usually surface stains and can be buffed out with a Scotch Brite pad. Cracks are rare but can be caused by repeated heat stresses (e.g., pouring a vat of boiling pasta into a colander) so we recommend tempering your sink by running hot water from the tap before pouring boiling water down the drain.

Will I have a seam on my Corian countertops?

Much like a piece of wood, Corian is cut and pieced together to fit any lay-out or kitchen design.  Although it is cut and pieced together any joints are glued, sanded and polished to provide a one piece surface.  Although inconspicuous, depending on the design of the material you may notice faint lines where the surface was pieced together.  In the end, your Corian countertops will be a seamless and maintenance-free addition to your home.

TEMPLATE QUESTIONS

What is a Template and what happens at Template?

A template is a digital rendering of what your new countertops will look like, fit to the walls and cabinets in your home. During this appointment, a template specialist will inspect your cabinets and walls, take measurements with a digital device, review all the details of your job and answer any final questions you may have before your countertops are produced.

Can I layout my Templates on the Stone Slab?

There are many factors that go into choosing the correct placement of your countertop geometry and aesthetics are certainly one of them. We are always sensitive to aesthetic concerns and do a great job of avoiding the less pleasing areas of a slab but we do not layout templates on individual slabs of our stocked Classics series stones. If you are concerned about how your templates will work with the specific aesthetics of a slab, we recommend the stocked Exotics series stones. Each Exotics job receives a computer-generated layout for your approval before the countertop is fabricated.

What do I need to prepare for a Template?

Please have your countertops cleared prior to the template specialist’s arrival and have all sinks, faucets, soap dispensers, hot/cold water dispensers, cooktops, dishwashers, refrigerators, and any other appliances on site. Also, a decision-maker over the age of 18 (preferably the Homeowner) must be present for the duration of the template, which lasts approximately two hours.

How long will it take for my Countertop to be made?

Depending on the type of countertop, production times will vary. For post-form and flat lay countertops, the average production time runs seven to twelve working days. If you have ordered laminate tops to be installed, the average lead time is two to three weeks. Solid surface and quartz countertops are an installed product only and the average lead time (after template) for production and installation runs three to four weeks. If you have ordered a custom color in laminate, solid surface, or quartz, be advised that ordering in a non-stock color will add to the normal stock lead time. Please speak to a showroom representative for lead times on specific materials.

Do I need to be at home during the Templating process?

Yes. A decision-maker, preferably one of the homeowners needs to be at home for the duration of the template.  This person is needed to answer any questions about kitchen usage, lifestyle, and design requirements in their space so that Floform can provide the best finished product for your project.

INSTALLATION QUESTIONS

Do I Have To Hire A Contractor For My Installation?

No. FLOFORM offers a full service expert installation team to ensure that your new countertop is installed correctly and on time. Please see our Pre-Installation Checklist in regards to expectations.

How Long Does A Countertop Installation Last?

Installation times vary greatly depending on the type of material, layout of the job, levelness of the cabinets, and preparedness for the installation. On average, a general kitchen installation will last three to four hours.

Will The Countertop Installation Be Noisy/Messy/Smelly?

Yes, yes, and yes. While we take the utmost care while installing your countertops, there are loud tools required to complete the job. We have dust collection systems but no installation process is 100% dust free. You may want to drape or cover areas to contain the dust to the construction area. We will leave the job-site in “broom swept” condition. Additionally, chemicals are often used in the installation process. Epoxies and other glues can have a strong odor but are not a health concern with an open window.

How do I prepare for the installation of my new Countertops?

Please have your countertops cleared prior to the installation crews arrival and have all sinks, faucets, soap dispensers, hot/cold water dispensers, cooktops, dishwashers, refrigerators, and any other appliances on site, and out of the way. If appliances and fixtures are existing, please have them disconnected and removed to prevent any accidental damages. Because the material is awkward and heavy, we request that a clear path with lots of room is provided and that the workspace is vacant.  Finally, a decision-maker over the age of 18 (preferably the Homeowner) must be present for the duration of the install, which lasts approximately three to four hours.

Can I install my own Countertops?

At FLOFORM we offer a full service experience that includes installation of countertops.  In certain circumstances, we do offer the option of you installing your own countertops, but for the purpose of safety, fit, finish, and warranty we always recommend taking advantage of our highly trained and experienced staff. Our service crews are both equipped and prepared for installing any of our materials and are fully insured.

Is the sink installed by the crew or do I need a plumber?

Yes. FLOFORM install crews will install the sink onto your countertop and ensure fit and finish of taps in the surface. Plumbing hook-up is also available for you if required, consult your local FLOFORM Pro for more info.

How long does it take to install a tile Backsplash?

Installing tile in a standard kitchen would typically take 2 days after your countertop has been installed. Expect to see a crew come the day after countertop install to fit your tiles to the wall and give 12 hours to set. The second day the tile installer will grout, seal and clean your tiles.

Do I (Homeowner) need to be there for installation?

A decision-maker over the age of 18 must be present, preferably one of the homeowners, should be at home for the duration of the install.  This person is needed to answer any questions about touch-up and finish, any questions regarding fixtures and appliances, and for final inspection and sign-off.

SINKS & FAUCETS SPECIFIC QUESTIONS

Who removes the old sink and plumbing?

FLOFORM offers the service of removal and reinstall of countertops and plumbing. Be sure to confirm this when placing the order, as this service will require more time on site at install.

Who installs the sinks and faucets?

All plumbing fixtures can be installed by FLOFORM if you do not already have a contractor for the job. FLOFORM will always ensure that the fixtures fit. Be sure to confirm that you want them installed when placing the order, as this service will require more time on site at install.

Do the sinks and faucets come with my new Countertop?

FLOFORM offers a complete finishing service, including KOHLER sinks and faucets for your new countertops. If you would like peace of mind from a one stop shop, FLOFORM offers quality sinks and faucets for your home. These items will be delivered and installed if you wish have Floform complete your plumbing.

Who hooks up the plumbing?

All plumbing fixtures can be installed and hooked-up by FLOFORM if you do not already have a contractor for the job. FLOFORM will always ensure the fixtures fit. Be sure to confirm that you want plumbing hooked-up when placing the order, as this service will require more time on site at install.

BACKSPLASH SPECIFIC QUESTIONS

What are the benefits of tile vs. integrated Backsplash?

Today this is more of a design selection versus a function of the room and FLOFORM offers both as a solution to finish your kitchen. More and more people are deciding to go with a tile accent to provide more dimension and flare to the room. Tile backsplash runs from countertop to the bottom of the cabinet and can be designed with many different patterns and materials.  Although there is more maintenance, this allows you to provide your own personal touch to the look of the kitchen.

Integrated backsplash provides a continuous flow of countertop up the wall, providing more depth and a bold finish to any room. With some materials this can be a seamlessly installed backsplash. This look can be dated in some settings. If finishing with an integrated backsplash you can do 3-4” high splash with tile to finish or install the backsplash all the way to the cabinets for a bolder design.

Do you remove the old Backsplash?

FLOFORM will remove old backsplash if requested by the customer at the time of placing the order.

Who installs the new Backsplash?

FLOFORM will install countertop backsplash if you order it. If you would like tile backsplash, you find a tile contractor or have FLOFORM take care of this service for you.

How long does it take to install the new Backsplash?

If the backsplash is attached to your countertop, it will be done in the time allotted for your installation.  For full height backsplash or tile backsplash the installation will take 3-4 visits to complete the service.

MAINTENANCE QUESTIONS

How do I clean my Countertop?

With any surface mild soap and warm water is always the best method, to maintaining your beautiful new countertops. For difficult to remove grime, try a mild alcohol based cleaner, a Scotch-Brite pad, or talk to your local FLOFORM rep for other solutions. Diluted bleach can be used, but leave this as a last resort, and be very cautious as not to leave any residue on your top after cleaning.

Can I put hot things on my Countertops?

Although materials such as Solid Surface and Quartz are considered heat resistant, FLOFORM always suggests to use a heat pad or trivet to reduce the impact of heat on your surface. Heat damage is never 100% controllable, so always select the safest alternative to putting hot items on your countertop.

Can I cut on my Countertops?

We do not recommend cutting on any countertop surface. Though quartz can take the abuse of a knife cutting on the surface, best practice is to prevent any damage to the countertops or your knives and use a cutting board.

How do I seal my Countertop?

You do not need to seal Corian or Quartz countertops. While wood does not need to be sealed, it is recommended that you refinish the wood with an oil every two years.