Let's Get Started
You’ve put a lot of thought and planning into selecting your perfect material and color. And your order is in!
We’ll be reaching out soon to verify all the details of your order and check on the current status of your project.
But first, let’s quickly review the Custom Countertop process, and introduce you to your Floform team here in Spokane.
What to Expect
From Concept to Countertops
Get a sneak peek of our process starting with Template, and through to Install.
Things to Know
Being an informed customer is an important part of the countertop process. Take a look here at a few things you should know before you start your project.
1 - Cabinets Must be Flat and Secure
The countertop must lie flat to eliminate stress on the corners, cutouts and seams. Therefore, it is the responsibility of the contractor/homeowner to ensure that the cabinets are flat. All cabinets must be permanently secured to walls and/or floor. The templator will determine if you must remove appliance garages, tambour doors or cabinets that install directly to the countertop surface. We do not remove these items that are integral to your casework.
2 - Sinks, Faucets, and Appliances
Items to be mounted in or coordinated with the countertops must be on the job site prior to the date of field template. These include items such as sinks, faucets, soap pumps, water dispensers, cooktops, dishwashers and refrigerators. If these items are not present for the field template, we will not be able to template your job. Changes in specifications will not be accepted after field template is complete.
3 - At Time of Measure/Template
We will confirm all details of your new countertop purchase. A decision-maker over the age of 18 must be present while measuring and be responsible for approving all the details of the countertop. All items should be removed from the countertops and adjacent walls. In some cases, existing countertops will need to be removed prior to templating. This is to ensure an accurate fit of the new countertop. A trip charge will be assessed when a job site is not ready after confirmation of measure.
4 - Preparing for Installation
We will call the day before the installation to confirm the time and date of arrival. Countertops, sinks, appliances, etc. should be removed prior to installation. Disconnecting of the sinks and/or cooktops should be done before the installers arrive. A trip charge will be assessed when a job site is not ready after confirmation of install schedule.
5 - Plumbing
Please have water turned off at all shut off valves. FLOFORM is free from liability with failures of reused parts (such as disposals). For warranty reasons, please wait at least 24 hours after installation to reconnect plumbing.
6 - Tear Out
Tear out contracted by Floform includes removal of your existing countertops and hauling the debris from the site for disposal. Typically, tear out and installation can be done on the same day. Large or complicated jobs may require more than one day and will be evaluated at the template visit. Service does not include removal of backsplash.
7 - Ranges, Cooktops and Appliances
FLOFORM is free from liability of floor damage if we are required to move your refrigerator or stove to access the countertops. New cooktops and downdrafts must be installed by your appliance supplier after countertops have been installed.
8 - At Time of Installation
Our installers are moving heavy countertops and working with potentially dangerous tools. You should avoid the work area and provide unobstructed access when possible. Cabinet bases must be completely cleaned out with access for installers to ensure tops are properly fitted to cabinets and a proper clean up after the job is complete. After installation, we will clean the immediate surface areas and leave the job site in “broom swept” condition. Installation of countertops is a construction process and residual dust should be expected.
9 - Seams
Laminate, Stone and Corian are not seamless products — seams may be visible. Where seams meet, the product pattern and tone may vary. These variations do not qualify for product replacement.
10 - Color, Variations, Movement & Pattern
Granite & Quartz countertops are comprised of natural material found in Mother Nature. Variations in the material, natural stone color, tone and pattern are inherent and unique characteristics to be expected with these products. This does not affect the product performance in any manner. These variations do not qualify for product replacement.
11 - Incidental Damage
Final wall preparation (i.e. painting, wall papering, etc.) should not be completed prior to installation if at all possible. Care will be exercised during the countertop installation; however, scrapes, punctures or digs to wall surfaces are possible. These items are considered incidental damage and are your responsibility to repair. In most cases, cabinets can be easily repaired with a cabinet touch-up kit.
12 - Sign Off
After the countertop has been installed, a decisionmaker over the age of 18 must be present to inspect the countertop. If applicable to your job, an installation customer approval form will be provided, which you will be asked to sign. This does not free us from any future liabilities, but acts as proof of delivery.
About the Team
It is our pleasure to introduce you to just a few members of your local FLOFORM team. We are very lucky to have curated a group of hardworking individuals that align with our company values and mission of providing the best countertop purchasing experience.
Customer Service Reps